Cancellation & Refund Policy

1. Overview

We understand that plans change. This policy explains how cancellations and refunds work for bookings made with Socotra Sun Tour. All cancellations must be made in writing by email to hello@socotrasuntour.com or by WhatsApp message.

2. Cancellation by you

Refunds depend on when we receive your cancellation, calculated from the day of arrival:

• 60 days or more before arrival — full refund of payments received, minus a 5% administration fee
• 30–59 days before arrival — 50% refund
• 15–29 days before arrival — 25% refund
• Less than 15 days before arrival — no refund

3. Cancellation by us

In the rare event that we cancel a journey — for example due to security conditions, natural events or insufficient participation — you receive a full refund of everything you have paid, or you may transfer to an alternative departure date without penalty.

4. Changes and transfers

You may transfer a confirmed booking to another person at no charge up to 30 days before arrival. Moving your own booking to a later date is treated as a cancellation and rebooking, unless we agree otherwise in writing.

5. No-shows

If you do not arrive on the scheduled date and do not contact us, the booking is treated as a no-show and no refund is due.

6. Refund processing

Approved refunds are processed within 14 business days. Refunds are returned to the original payment method where possible; bank transfer or money-transfer fees are deducted from the refund amount.

7. Force majeure

Where a journey is disrupted by events beyond anyone's control — war, civil unrest, natural disasters or government restrictions — we will not penalise you: we will offer the best available alternative, whether a date change, a credit, or a refund of recoverable costs, depending on what our suppliers and partners can return to us.

8. Insurance

We strongly recommend travel insurance that covers cancellation, so you can recover non-refundable payments in circumstances outside our cancellation terms.

9. Questions

For any question about this policy, contact us at hello@socotrasuntour.com or via WhatsApp — we aim to respond within 24 hours.