Privacy Policy

1. Introduction

Socotra Sun Tour ("we", "us", "our") operates this website and organises fully managed journeys to the Socotra archipelago, Yemen. This Privacy Policy explains what personal information we collect, why we collect it, and how we protect it. By using our website or booking a journey with us, you agree to the practices described in this policy.

2. Information we collect

• Contact details — your name, email address, phone number, nationality and country of residence
• Booking details — travel dates, group size, chosen tour and any preferences or dietary requirements
• Documentation — passport details where required to arrange island permits and domestic flights
• Payment information — processed securely by our payment providers; we never store card numbers
• Technical data — browser type, device, pages visited and cookies when you browse our website

3. How we use your information

• To confirm bookings, issue invoices and manage payments
• To arrange permits, logistics and your itinerary in Socotra
• To communicate with you about your journey, including updates and questions
• To improve our website and services
• To meet legal and regulatory obligations in Yemen

4. Sharing your information

We only share your information where it is necessary to deliver your journey: with local authorities for permits and registration, with our trusted partners (accommodation, boat crews, guides) and with payment processors. We never sell your personal information to anyone.

5. Data retention

We keep booking records for as long as required for legal, tax and accounting purposes, and delete or anonymise personal data when it is no longer needed. Enquiries that do not lead to a booking are retained for up to 24 months.

6. Your rights

You may ask us at any time to access, correct or delete your personal information, or to withdraw your consent to our use of it. To make a request, email us at hello@socotrasuntour.com and we will respond within 14 days.

7. Cookies

Our website uses a small number of cookies to remember your preferences and understand how visitors use the site. You can disable cookies in your browser settings at any time; the website will continue to work normally.

8. Security

We apply appropriate technical and organisational measures to protect your information, including encrypted connections and restricted access to personal data.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date of the last update shown above.

10. Contact us

Questions about this policy or your data? Email hello@socotrasuntour.com or message us on WhatsApp — we are happy to help.